FAQ

Product Information

What condition are the laptops in?

We offer a range of laptops in the following conditions:
- New – factory sealed with full manufacturer warranty.
- Refurbished – professionally restored to full functionality, may show minor cosmetic wear.
- Used / Open Box – fully tested, includes actual photos when applicable.

Do refurbished laptops come with a warranty?

Yes. All refurbished laptops come with a 90-day limited hardware warranty.

Is battery life covered under warranty?

Refurbished laptops are guaranteed to hold at least 70% of their original capacity. Battery wear is expected and is covered only below that threshold.

Do new laptops come with a manufacturer’s warranty?

Yes. New laptops include the original manufacturer warranty, typically for one year or more.

Returns & Refunds

What is your return policy?

We offer a 14-day money-back guarantee from the date of delivery. Items must be returned in original condition with all packaging and accessories.

How do I request a return?

Please submit a support request to receive a Return Merchandise Authorization (RMA).

Who pays for return shipping?

- If the issue is covered under warranty, we cover return shipping.
- If not (accidental damage, change of mind), the customer is responsible.

What happens if the issue is not covered?

After inspection, if damage or no defect is found, the customer will be invoiced for diagnostics and return shipping. The item will be shipped back upon payment.

Warranty Coverage

What’s covered under the 90-day warranty for refurbished products?

Covered: Internal hardware failures (motherboard, screen, etc.).
Not Covered: Cosmetic damage, accidental drops, spills, battery degradation beyond 70%, or software issues.

How do I file a warranty claim?

Please contact support and we’ll walk you through diagnostics and returns.

Shipping & Orders

How long does shipping take?

Orders ship within 1–2 business days. Most customers receive their laptops within 2–6 business days.

Is my order insured?

Yes. Basic shipping insurance is included with every order.

Do I receive tracking info?

Yes, tracking will be emailed to you once the order ships.

Payments & Security

Is my payment information secure?

Yes. We use SSL encryption and trusted payment processors like Stripe and PayPal.

What payment methods do you accept?

We accept credit cards, PayPal, and more as shown at checkout.

Can I finance my purchase?

Yes, financing options may be available through Klarna, PayBright, or similar services during checkout.

Support

What if I need help after my purchase?

Our support team is here to help with setup, returns, or warranty claims. Submit a support ticket here.

Legal Notes & Disclaimers

- All warranties are void if the product is tampered with, damaged, or misused.
- Battery capacity for refurbished laptops is guaranteed to be 70% or better.
- We reserve the right to charge diagnostic or return shipping fees for non-warranty issues.
- RMA is required for all returns or warranty service.